Contact the practice
Greystoke Surgery
Morpeth NHS Centre
The Mount
Morpeth
NE61 1JX
Telephone: 01670 511393
Out of Hours: 111
Opening Times
| Monday | 8:00am to 6:00pm |
| Tuesday | 8:00am to 6:00pm Extended access 6.30pm to 8pm |
| Wednesday | 8:00am to 6:00pm |
| Thursday | 8:00am to 6:00pm Extended access 6.30pm to 8pm |
| Friday | 8:00am to 6:00pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
- If it’s a life-threatening emergency call 999
- If you need medical help but it’s not an emergency call 111 or you can use NHS 111 online if the patient is 5 years and over.
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency. Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year
During normal practice opening hours, the practice remains your first point of contact for all routine requests.
When to call 111
You should call 111 when:
- You think you need to go to A&E or to another NHS urgent care service
- The GP surgery is closed and you need healthcare advice
- You don’t know who to call for medical help.
When to call 999
Call 999 for life threatening emergencies such as:
- Major accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain
Physical accessibility
The surgery provides disabled car parking, easy access through wide automatic doors and a lift to the surgery.
How to make a complaint
Our aim is to give you the highest possible standard of service and we will try to deal quickly with any problems that may occur. We operate a practice complaints procedure as part of the NHS system for dealing with complaints. If you have a complaint or are concerned about the service you have received from the doctors or from any of the staff working in the practice, please let us know.
A complaint should be made as soon as possible after an event and not more than 12 months after the date the matter complained about occurred or the date that the patient/client was aware of the event. The time limit should be extended if there were good grounds for not making the complaint earlier and it is still possible to investigate the complaint fairly and effectively.
Complaints should be addressed to the Practice Manager, a GP Partner or NHS England Complaints co-ordinator. Alternatively, you can make an appointment with the Practice Manager in order to discuss your concerns.
The Practice Manager will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly and carefully, it will be of great help if you are as specific as possible about your complaint.
We shall acknowledge your complaint in writing within 2 working days or, where that is not possible, as soon as reasonably practicable to ensure the complaint is properly investigated. The length of time to investigate and respond to your complaint will be appropriate to the complexity / nature of your complaint. We shall aim to:
- Find out what happened and what went wrong
- Make it possible for you to discuss the problem with those concerned (if you wish to do this)
- Make sure you received an apology (where this is appropriate)
- Try to make sure that the problem does not occur again
