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How to download and use the NHS App.

Before starting you will need the following information:

• Your email address
• Your NHS number
• Your date of birth
• Your post code
• A form of photo ID such as your passport or driving licence
• Your smartphone, which will need to include a camera

Steps to register and log in:

1. Once you open the app, you need to firstly enter your email address – you’ll then be asked if you want to set up a new login. Select that option and press ‘Continue’.
2. Choose a password and then click continue to agree to the terms of use.
3. You will then be sent an email to check the address. This will mean closing the NHS app and then checking your emails to confirm receipt.
4. Once you’ve done that, go back into the NHS app and click to say you have confirmed your email address.
5. Next, you’ll be asked to enter your mobile number and a security code will be texted to you. Enter this six code number into the box and click continue.
6. You will then be asked for your NHS a number – enter this in the box.
7. Enter your date of birth.
8. You will then be presented with a page of information about the use of the app, terms of use, the privacy policy and cookies. Click to confirm you have understood and are willing to accept these, and then press continue.
9. You will then be asked about sending notifications and again need to press to confirm these and to continue.
10. You will be given some log in options, for example if your mobile device supports fingerprint or face recognition, these can be used to access the app. Confirm if you would like to use these as options.
11. Getting this far, will give you limited access to the NHS app. To get fuller access including the ability to book appointments and repeat medications, you will need to prove your identity and confirm which is your GP practice. Press continue to do this.
12. When asked for an ODS code for your practice-this is NOT needed. If you scroll further down, you are able to continue without this code.
13. The next page, asks a number of questions and you will need to choose a form of photo ID (such as driving licence or passport) in order to prove your identity. Select which form of ID you want to use, highlight this, and then press continue.
14. Take a photo of your ID using your phone and following the instructions on the screen.
15. Next you will be asked to scan your face using your phone camera. Again, follow the instructions on the screen to allow the face scan.
16. All being well, you will receive an email within the next two hours, to say that your identity has been confirmed.
17. When you next log in to the app, the final step is to connect your NHS account to the GP practice. Press on the link to do this, and you should then be able to access your NHS account. This will enable you to make appointments with the practice staff and order repeat prescriptions.

Or alternatively please see the You Tube link below:

How to register with the NHS app – YouTube

The NHS wants to give people better ways to see their personal health information online. We know that people want to be able to access their health records. It can help you see test results faster. It also lets you read and review notes from your appointments in your own time.

From 1/11/23 we will be letting you see all the information within your health record automatically. If you are over 16 and have an online account, such as through the NHS App,  System One online and The Airmid App you will now be able to see all future notes and health records. Some people can already access this feature, this won’t change for you.

This means that you will be able to see notes from your appointments, as well as test results and any letters that are saved on your records. This only applies to records from your doctor (GP), not from hospitals or other specialists. You will only be able to see information from 1/11/2023. For most people, access will be automatic, and you won’t need to do anything. For a few patients we may need to talk to you before your full records access is given, to make sure that having access is of benefit to you. If you have the NHS App or applied for access through the NHS website but still can’t see your records after 1/11/2023 and would like access, then please contact the surgery.

Your doctor (GP) may talk to you to discuss test results or letters before you are able to see some of your information on the app or website. There might be some sensitive information on your record, so you should talk to your doctor if you have any concerns.

These changes only apply to people with online accounts. If you do not want an online account, you can still access your health records by requesting this information through reception. The changes also only apply to personal information about you.

If you are a carer and would like to see information about someone you care for, speak to reception staff.

The NHS App, website and other online services are all very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.

If you do not want to see your health record, or if you would like more information about these changes, please speak to your GP or reception staff.

 

 

The above green ‘Contact us Online’ box isn’t an advert – this is the actual link that needs to be clicked on to start an online request.

Thank you.

If you need any help, please contact our reception line on 01670 511393.

From 1st May Greystoke Surgery will be using a form accessed via the NHS app or our website or as the main way to access our services. This is in response to feedback from patients about the difficulty in getting through on the phone. The small minority of patients who do not have access to the internet or a relative / friend to do this for them can still phone the surgery and a receptionist will fill in a form on their behalf.

This change will allow all patients to access the help they need in a timely manner without having to contact us multiple times and will take less time than it takes to phone up. It will also allow the surgery to use our limited resources in the most effective manner by directing patients to the most appropriate clinician, who may be a GP, Advanced Nurse Practitioner, Mental Health Clinician, Advanced Physiotherapist, Pharmacist or GP Link Worker. Patients have also fedback that they would like to be able to have routine appointments arranged ahead of time and the new system will allow for this too. If it is an ongoing issue please tell us who has been dealing with the problem and we will endeavour to provide continuity.

The form is brief and easy to use, but the more information you give us, the easier it will be for us to help you. Forms with insufficient information will be replied to with a request to provide more information.

Prescriptions can still be ordered via the NHS app or System1 online access, and people who cannot access these can continue to phone the script line. The NHS app also allows patients to see their results without having to contact the surgery and using the NHS app is the quickest way for patients to complete the new consultation form so we would encourage patients to sign up for this.

If you haven’t already signed up to receive messages via SMS please do as this means we can contact patients promptly about appointments, results and other issues.

There is more information including guides and videos on our website, and we will be holding demonstrations at the surgery for any patients who would benefit from being shown to access and submit the form, and how to access the NHS app. If you would like to attend one of these demonstrations please ring Greystoke reception.

Please see Frequently Asked Questions which may be helpful:  FAQs for patients

Youtube link may also help:

Patient Flash Demo: How to submit a medical request in Patient Triage – YouTube

 

 

Here are some useful instructions from NHS App which will access our system directly: